Cancellation Policy

**24 hours Cancellation Policy

Please ensure you have read and understood the 24-hour cancellation policy before booking your appointment.
Your appointment time is reserved just for you. Late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment.. (Ex. move or reschedule your appointment). Clients who provide less than 24-hour notice will be personally charged 50 % of their booked appointment. No shows are unacceptable. If we don’t hear from you, your account will be charged the full appointment amount.
**Insurance companies can not be charged for that.
You can call or email us to notify us of any changes to avoid any fees.

Why do we have this policy?
Keep in mind that this is how each therapist makes their living, we are all independent contractors, if you don’t come to your appointment or don’t give us enough time to fill your spot when you cancel your appointment, we/your therapist do not get paid. Keep in mind that we cannot charge your insurance for your missed appointment either.

​Tardiness & Lost Session Time.
If you expect to be late for a scheduled session, please call us; 613.507.2639

*Late arrivals will be subject to shorter treatment times and be expected to pay in full.

We are a scent-free clinic.

Thank you for understanding!