Cancellation Policy

**24 hours Cancellation Policy

We require at least 24 hours notice if you need to cancel or change an appointment. If less than 24 hours notice is given, you will be charged 50% of your appointment time. If you don’t show and don’t give us a call, you will be charged 100% of your missed appointment. Payment is expected in full at the time of treatment.

Why do we have this policy?
Keep in mind that this is how each therapists make their living, if you don’t come to your appointment or don’t give us enough time to fill your spot when you cancel your appointment, we/your therapist do not get paid. Keep in mind that we cannot charge your insurance for your missed appointment either.

‚ÄčTardiness & Lost Session Time.
If you expect to be late for a scheduled session, please call us; 613.507.2639

We are a scent free clinic.

Thank you for understanding!