Wellness Clinic FAQ Kingston
Have questions about Limestone Therapies? Our Wellness Clinic FAQ Kingston page provides helpful information about appointments, services, direct billing, insurance, cancellations, and what to expect when visiting our clinic,
Are your services covered by OHIP?
No. Services at Limestone Therapies are not covered by OHIP. However, many extended health benefit plans provide coverage for services such as Registered Massage Therapy, Naturopathic Medicine and Psychotherapy. Coverage varies by plan, so we recommend checking with your insurance provider before your appointment.
If I am covered for treatments through my extended health care, can you bill the insurance company directly?
Direct billing is available for select services and insurance providers. We currently offer direct billing for Registered Massage Therapy and Naturopathic Medicine with participating insurers. Some psychotherapy claims may also be eligible through Medavie Blue Cross.
Coverage and direct-billing eligibility vary by individual plan. Please check with your insurance provider before your appointment. If we are unable to direct bill your plan, you will receive a receipt to submit for reimbursement.
Can I claim health care services on my income tax?
Certain health care expenses may qualify as eligible medical expenses for income tax purposes, including services provided by some regulated health care professionals. Eligibility can depend on the type of service, practitioner and current CRA rules. We recommend checking the Canada Revenue Agency guidelines or speaking with your accountant or tax professional to determine which expenses you can claim.
Do you provide Motor Vehicle Accident (MVA) Rehabilitation?
Limestone Therapies does not currently accept or direct bill Motor Vehicle Accident (MVA) claims. If you have been injured in a motor vehicle accident, please contact your automobile insurance provider for information about treatment options and coverage.
Why do I need to provide my health history?
Providing an accurate health history helps your practitioner determine whether treatment is appropriate and allows care to be tailored to your individual needs. Please disclose relevant health conditions, medications, injuries, and other information requested by your practitioner. Your personal health information is handled confidentially in accordance with applicable privacy requirements.
Can other members of my family use my benefits?
Insurance receipts are issued in the name of the person who received the treatment. Coverage for spouses, children or other dependants is determined by your individual insurance plan. Please contact your insurance provider if you are unsure who is covered.
Should I come to my appointment if I am sick?
If you are feeling unwell, have a fever or have symptoms of a contagious illness, please contact the clinic as soon as possible before your appointment. In many cases, it is best to reschedule until you are feeling better. This helps protect your practitioner, other clients, and our clinic community.
*Our 24h cancellation policy remains the same.
We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice may be charged 50% of the appointment fee. Missed appointments without notice may be charged 100% of the appointment fee.
We appreciate your consideration for our practitioners and other clients who may be waiting for an appointment.
*To learn more about registered massage therapy, visit visit www.cmto.com and www.rmtao.com.
Methods of Payment we Accept



