Privacy Policy
Limestone Therapies

Written Statement of Policy

The privacy of personal information is an important principle at Limestone Therapies. We are committed to protecting the personal information entrusted to us and to collecting, using, and disclosing personal information only as necessary to provide our services and operate our clinic. This Privacy Policy describes how we manage and protect personal information.

WHAT IS PERSONAL INFORMATION?

Personal information is information about identifiable individuals. Personal information includes information that relates to:

An individual’s personal characteristics (e.g., gender, age, home address or telephone number, family status);

Health (e.g., health history, health conditions, health services received by them);

Activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).

Personal information is different from business information (e.g., an individual’s business address and telephone number). This is not protected by privacy legislation.

WHO WE ARE

Limestone Therapies is a multidisciplinary wellness clinic located in Kingston, Ontario. Our clinic offers Registered Massage Therapy, Manual Osteopathy, Naturopathic Medicine, Psychotherapy, Reflexology, and Reiki through a team of qualified health and wellness practitioners.

WE COLLECT PERSONAL INFORMATION: PRIMARY PURPOSES

As a multidisciplinary wellness clinic, we collect, use, and disclose personal information as necessary to provide services to our clients. For our clients, the primary purpose for collecting personal information is to provide treatment. For example, we collect information about a client’s health history, including their family history, physical condition, function, and social situation, to help us assess their health needs, advise them of their options, and provide the health care they choose. A second primary purpose is to establish a baseline of health and social information so that, in providing ongoing health services, we can identify changes over time.

WE COLLECT PERSONAL INFORMATION: RELATED AND SECONDARY PURPOSES

Like most organizations, we also collect, use, and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:

To invoice clients for goods or services that were not paid for at the time, to process credit card payments, or to collect unpaid accounts.

Our clinic reviews client and other files to ensure we provide high-quality services, including assessing our staff’s performance. In addition, external consultants (e.g., auditors, practice consultants) may, on our behalf, do audits and continuing quality improvement reviews of our clinic, including reviewing client files and interviewing our staff.

Registered massage therapists are regulated by the College of Massage Therapists of Ontario (CMTO). The CMTO may inspect our records and interview our staff as a part of their regulatory activities in the public interest. In addition, as professionals, we will report serious misconduct, incompetence, or incapacity of other practitioners, whether they belong to other organizations or our own. Also, our organization believes that it should report information suggesting serious illegal behavior to the authorities. External regulators have their own strict privacy obligations. Sometimes these reports include personal information about our clients or other individuals to support the concern (e.g., Canada Customs and Revenue Agency, the Information and Privacy Commissioner, Human Rights Commission, etc.), who have the authority to review our files and interview our staff as a part of their mandates. In these circumstances, we may consult with professionals (e.g., Lawyers, Accountants) who will investigate the matter and report back to us.

The cost of goods/services provided by the organization to clients is often paid for by third parties (e.g., motor vehicle accident insurance, private insurance). These third-party payers often have the client’s consent or legislative authority to direct us to collect and disclose certain information to them to demonstrate the client’s entitlement to this funding.

Clients or other individuals we deal with may have questions about our goods or services after they have been received. We retain our client information for a mandatory minimum of ten years after the last contact to enable us to respond to those questions and provide these services.

BOOKING ONLINE: WHAT INFORMATION DO WE COLLECT?

We do not collect any personally identifiable information when browsing our site. When you book an appointment online, we collect the personal information necessary to provide the service you requested.

SMS Terms & Conditions
Upon messaging opt-in, the end user agrees to receive messages from LIMESTONE THERAPIES regarding GENERAL COMMUNICATIONS and CUSTOMER SUPPORT.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of receiving further messages by replying STOP, or request more information by replying HELP.
Message frequency may vary. Message and data rates may apply.

PROTECTING PERSONAL INFORMATION

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

Paper information is either under supervision or secured in a locked or restricted area.

Electronic hardware is either under supervision or secure in a locked or restricted area at all times. In addition, passwords are used on computers. Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.

Electronic information is transmitted either through a direct line, has identifiers removed, or is encrypted.

Staff are trained to collect, use, and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.

External consultants and agencies with access to personal information must enter into privacy agreements with us.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

We need to retain personal information for some time to ensure we can answer any questions the client may have about the services provided and to maintain our accountability to external regulatory bodies.

We keep our clients’ files for 10 years in accordance with our college regulations.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.

YOU CAN LOOK AT YOUR INFORMATION

With only a few exceptions, you have the right to see what personal information we hold about you. We can help you identify what records we might have about you. We will also try to help you understand any information you may not understand (e.g., abbreviations, technical language, etc.). We will need to confirm your identity if we do not know you before providing you with this access. We reserve the right to charge a nominal fee for such requests.

If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information, you have the right to request that it be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include a brief statement from you on the point in our file, and we will forward that statement to anyone else who received the earlier information.

DO YOU HAVE A QUESTION?

You can reach us at :

Limestone Therapies
675 Arlington Park Place, Unit 1
Kingston, Ont. K7M 7E4
613-507-2639

If you wish to file a formal complaint about our privacy practices, you may do so in writing. We will acknowledge receipt of your complaint, ensure that it is investigated promptly, and provide you with a formal written decision with reasons.

If you have a concern about the professionalism or competence of our services or the mental or physical capacity of any of our professional staff we would ask you to discuss those concerns with us. However, if we cannot satisfy your concerns, you are entitled to complain to our regulatory body:

College of Massage Therapy of Ontario

1867 Yonge Street, Suite 810
Toronto, ON M4S 1Y5
416-489-2626
1-800-465-1933
Fax: 416-489-2625
www.cmto.com

For more general inquiries, the information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The information and Privacy Commissioner can be reached at:

112 Kent Street
Ottawa ON K1A 1H3
613-995-8210 1-800-282-1376
Fax: 613-947-6850
TTY: 613-992-9190
www.pricom.gc.ca